Terms & Conditions

The terms and conditions of booking your stay with Keer Valley Glamping are presented below. Keer Valley Glamping is a trading name of Keer Valley Glamping Ltd. The company is registered in England and Wales with under registration number 12037335 at Dalton House, 9 Dalton Square, Lancaster, United Kingdom, LA1 1WD. Customers renting the property with Keer Valley Glamping are referred to as the “Guests” or the “Guest”.

Booking

The Guest placing the booking must be over 21 years of age on the check in date. Upon booking, the full name, email address, telephone number and date of birth of all the lead guest staying must be supplied.

Rentals commence at 2.00pm on the day of arrival and end at 10.00am on the day of departure unless different check-in and check-out times have been agreed, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”. The Rental Period dates will be stated on the reservation confirmation provided to the Guest when they book and cannot be exceeded unless Keer Valley Glamping gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension. Arrangements can be made for a later check-in or check-out, but this is subject to prior arrangement and an additional fee. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to the Guest.

Prices/Fees

All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted include VAT at the prevailing UK rates if applicable. All prices are based on costs prevailing at the time of quotation and may be subject to change. Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion. Please note that check-ins before 14:00 and after 22:00 carry an additional charge of 30.00£. The earliest possible check-in is 12:00, subject to availability. Last check-in for this property is 22:00. Arrivals after 22:00 will not be granted access to the property and no refunds will be given. Standard check-out time is up to 10:00. A late check-out may be arranged for at an additional cost by prior arrangement if we have availability. If you are late checking out without prior agreement, you will be charged 20.00£ an hour.

Payment

We require a £100 payment at the time of booking, with the remainder due 7 days prior to arrival. For bookings through the website, payment must be completed online at the time of booking to secure the reservation. If this is not received on time, Keer Valley Glamping reserves the right to cancel the booking and the £100 deposit will not be returned. Any charges raised against Keer Valley Glamping by their bank for handling dishonoured cheques or any other payments will be passed on to the Guest.

The Guest’s Obligations

The Guest has the right to occupy the property for a Rental Period only (within the meaning of schedule 1, Paragraph 9 of the Housing Act 1988.) The Guest agrees: That in no circumstances should overnight accommodation be provided for guests other than those declared to Keer Valley Glamping are notified in advance. To undertake to pay for any losses or damage to the property caused. To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy. To permit Keer Valley Glamping reasonable access to the property. That a cot will only be occupied by a child aged 24 months or less. Keer Valley Glamping is not responsible for the maintenance of cots. Where cots are requested, the Guest must supply their own linen for the cot.

The Guest is obliged to provide the full names of any individuals staying at the property, and may be required to present a valid photo ID for each individual. If any individuals other than those declared on the booking occupy the property, the relevant public authorities will be informed. The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. Keer Valley Glamping reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case no paid funds will be returned. In the event of an emergency the guest is asked to:

• make use of the fire blanket and/or fire extinguisher if appropriate

• leave all belongings and exit swiftly through the main exit, ensuring all individuals require assistance are brought to safety

• wait on the car park away from the building and inform emergency services by calling 999 and quoting your location

• our contact number is 07927569794 in case you need to reach us Not to cause an annoyance or become a nuisance to occupants of adjoining premises:

• Not to be the cause of any noise between 10pm and 9am.

• Not to smoke in the property or any of the public areas associated with it.

• Not to bring any pets to the property without prior arrangement.

• To read any safety notices and advice upon arrival in the property.

• No to re-let or sublet the property to any other group/party.

• Not to use the property for parties or gatherings. If, on arrival, it is felt the Guest is intending to use the property for such an event, the Guest will be refused entrance.

• Not to light any fires or candles in the property.

• Not to permit any visitors to enter the property without prior arrangement with Keer Valley Glamping.

• Not to throw a party. If this is not respected, the Guest will be charged 1000 GBP.

In the event of breach of these terms and conditions, the Guest will be required to leave the property immediately and no refunds will be offered. The Guest is obliged to provide the full names of any individuals staying at the property, and may be required to present a valid photo ID for each individual. If any individuals other than those declared on the booking occupy the property, the relevant public authorities informed. The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. Keer Valley Glamping reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case no paid funds will be returned. In the event of an emergency the guest is asked to:

• make use of the fire blanket and/or fire extinguisher if appropriate

• leave all belongings and exit swiftly through the main exit, ensuring all individuals require assistance are brought to safety

• wait on car park away from the building and inform emergency services by calling 999 and quoting your location

• our contact number is 07927569794 or 015242 21956 in case you need to reach us.

The Guest must follow the instructions in the welcome manual of the property. Any losses, damage, or any cleaning necessary over and above normal servicing, will be charged. By placing a booking with Keer valley Glamping, the Guest authorises it to deduct payment for these from your Security Deposit. The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the Rental Period. No items can be removed from the property. The Guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to Keer valley Glamping. The cost of the repair or replacement must be agreed with, and paid to, Keer valley Glamping. The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done which would endanger the policy of Keer valley Glampings insurers in respect of the property and its contents which might make the same void or voidable.

All personal belongings and contents left in the property or in the car parks are left at the Guest’s risk. Insurance should be taken by the Guest for these, and any loss or damage to their belongings is the sole responsibility of the Guest. Vehicles may only be parked in designated car park. If a vehicle is parked on or in front of an access route to the property without authorisation, failing attempts to contact the Guest, Keer Valley Glamping reserves the right to tow the vehicle away.

Internet

No guarantee can be made that the internet service provided will be compatible with your device. No technical support for the connection is available. Functionality of the connection cannot be guaranteed. Should the broadband connection not be functioning for any reason no liability is taken by either the owner or Zeevou and they cannot be held liable for any losses resulting from the loss of connection. The Guest is fully responsible for all internet activity and Zeevou and Owner hold no responsibility. Any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of the Guest’s stay. The Wi-Fi internet access Service is provided to you by Zeevou. By connecting to the Service, you agree to abide by the terms and conditions below. If you do not agree to all of the terms and conditions, please do not use the Service. A Fair Use Policy has been implemented so that we can deliver a Service that is fast and reliable to all our guests.

You will keep confidential any network access codes or passwords provided to you in order to access the Service, and will not disclose them to any other person for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords.

The Service is intended to allow you to access the internet for legitimate purposes only. You undertake to us that your behavior while using the Service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the Service at any time without notice if we become aware of any behavior that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing. You may not:

• Use the Service for any illegal purpose;

• Access or attempt to access the Service provided to any other customer;

• Use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent;

• Exceed typical bandwidths relevant to the period of Service;

• Resell, or attempt to resell, the Service to any third party

Linen

Cleaning All linen and towels for beds are included and changed prior to the Guest’s stay. If the booking exceeds 7 nights, a linen and towel change will be provided free of charge. If more frequent changes are required, linen and towel changes are available at 10 GBP per guest.

The property will have been cleaned prior to the Guest’s arrival. The Guest undertakes to notify Keer Valley Glamping at their earliest convenience should they notice inadequate cleaning, so Keer Valley Glamping can endeavour to rectify the situation. If the booking exceeds 7 nights, a full clean will be provided free of charge. If more frequent changes are required, cleans are charged at 30 GBP per clean. The Guest is asked to leave the property in a clean condition.

Personal property

Keer Valley Glamping hold no liability for personal property belonging to the guests left at the property during their stay. Any personal property left in the property after the agreed check-out time, may be moved, removed and/or disposed of by Keer Valley Glamping unless we identify it as an item that you may have left in error. In which case, we will be in touch to arrange its return.

Changes to Booking

Cancellation by the Guest. Cancellation by Keer Valley Glamping shall not refund any monies as a result of a cancellation after 7 days prior to arrival. No-shows and arrivals past 10pm on the date of the reservation are treated as guest cancellations and no refunds will be made.

Keer Valley Glamping strongly recommends that all clients obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation. If Keer Valley Glamping cannot honour the booking at the property initially booked, the booking will be relocated to an alternative property at the same rate as initially booked. In exceptional circumstances Keer Valley Glamping may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point. Keer Valley Glamping shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond Keer Valley Glampings reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, Keer Valley Glamping will refund any sum paid by the Guest if cancelled prior to the reservation, or a refund of the remainder of the nights booked if the Guest has already checked-in, which shall constitute full and final settlement of any liability the owner or Keer Valley Glamping may have to the Guest as a result of such a cancellation. This does not affect the Guest’s statutory rights. More specifically, nothing in these conditions shall restrict Keer Valley Glampings liability for death or personal injury caused by Keer Valley Glamping negligence, or for fraudulent misrepresentation. Termination by Keer Valley Glamping has the right to terminate a booking at any time on the grounds of abuse to staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking either inside or on the decking of the property, will result in immediate termination of the booking, no refund being offered.

Information

Keer Valley Glamping reserves the right to amend prices quoted, due to errors or omissions. While every endeavour is made to portray a true representation of the properties, no guarantee can be given to the accuracy of the photographs or descriptions. All information supplied by Keer Valley Glamping is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but Keer Valley Glamping is not liable for any variation however caused.

Keer Valley Glamping cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Keer Valley Glamping or its representatives, can be held responsible for any circumstances beyond the Keer Valley Glamping control including, but not limited to, mechanical breakdown, illness, or failure of any public service Keer Valley Glamping will not be held responsible for any death or personal injury incurred during any stay at the property save insofar as the same arose through any act or omission by Keer Valley Glamping.

Liability

Keer Valley Glamping does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Guests or anyone connected with the Rental Period may incur. Keer Valley Glamping nor Owners are not and shall not be held responsible for any maintenance / building works taking place outside of the rental property. The person who places the booking certifies that he or she is authorised to agree the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observed the Terms and Conditions. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the occupants of the property. By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions. All properties are used at your own risk. At properties where there is a balcony or elevated terrace, this is used at your own risk. Parents should ensure that their children are supervised in such areas at all times.